Memoki Support

Found a bug, have a question or an idea? Write to support@memoki.cards — we reply within a couple of days. Please include your device model and iOS or macOS version.

Frequently asked questions

How does spaced repetition work?

Swipe a card right (“Got it”) if you remember the answer and left if you need to review it. A learned card comes back after 1, 3, 7, 14, 30, 60 and 120 days — later each time. If you choose “Repeat”, the card starts over. You can review all cards in a deck at any time.

Do I need an account?

No. The app works fully without an account, and your decks stay on your device. An account adds sync between iPhone and Mac, statistics, friends and shared decks.

I don’t get the email with the code

Check your spam folder and the address you entered. You can request a new code after a minute; a code is valid for 10 minutes. If the email still doesn’t arrive, contact us.

I forgot my password

On the sign-in screen, tap “Forgot password?”. We’ll email you a code that lets you set a new password.

My decks don’t sync

Make sure you are signed in to the same account on both devices and are online. The Profile tab shows when the last sync happened and has a “Sync Now” button.

How do I share a deck?

Open the deck, then the “…” menu → “Share Deck”. You’ll get a 6-character code. To add someone else’s deck, tap “+” on the Decks screen → “Add Deck by Code”. To stop sharing: Profile → “Decks I’ve Shared”, then swipe the deck left.

How do I add a friend?

In the Friends tab, enter your friend’s username (@username). Your own username is shown in Profile.

Why isn’t the example sentence filled in?

Examples and suggested answers are generated by Apple Intelligence. This needs a supported device, iOS 26 or macOS 26, Apple Intelligence turned on and a supported language. Translation works without it. Generated text may be inaccurate — please check it.

How do I study with the keyboard on Mac?

Space shows the answer, H shows a hint, ← means “Repeat” and → means “Got it”.

A user or deck breaks the rules

You can report a deck when you add it by code, and a user in the Friends tab: swipe a friend → “Report”. You can also block a user there. We review reports within 24 hours.

How do I delete my account?

Profile → “Delete Account”. Your account and all its data are deleted from the server immediately; decks on the device itself stay. See the Privacy Policy for details.